Privacy Policy

This Privacy Policy applies to Agent Panel websites, applications, software, communications, support, billing, and related services (collectively, the "Services").

In this Policy, "Conn Castle Studios," "we," "us," and "our" refer to Hardware Breakout LLC doing business as Conn Castle Studios. "You" refers to the person or entity using the Services.

The Services are controlled from the United States and are intended for the U.S. market. They are not directed to residents of, or individuals located in, the European Union, European Economic Area, United Kingdom, or Switzerland. If you access the Services from elsewhere, your information may be processed in the United States and other countries where our service providers operate.

1. Information We Collect

Depending on how you interact with the Services, we may collect the following categories of information:

• Account and contact information, such as your name, email address, account identifiers, communication preferences, and information you provide when you contact us or request information.
• Commercial and transaction information, such as plan, subscription, payment-status, billing, and transaction records. Full payment-card details are handled by our payment processor; we may receive limited billing details needed to administer your plan.
• Device, usage, and network information, such as device and browser characteristics, IP address, timestamps, pages and features used, referring pages, campaign information, interactions, and similar activity data.
• Connected-environment and workspace information, such as identifiers and technical details for connected devices, projects, sessions, and workspaces; configuration and preference data; and information needed to restore and synchronize your workspace.
• Content processed through the Services, such as commands, prompts, responses, terminal output, file content, and other information transmitted between your browser and connected environments when you actively use Agent Panel.
• Diagnostic, security, and support information, such as performance measurements, crash and error data, service logs, authentication and security records, support messages, and technical context used to investigate a request or incident.

2. Sources of Information

We collect information:

• directly from you or at your direction;
• automatically from browsers, devices, connected environments, and the Services;
• from service providers that support functions such as authentication, payments, communications, analytics, security, and infrastructure; and
• from referral, advertising, and campaign sources when you interact with our public pages or communications.

3. How We Use Information

We use personal information to:

• provide, operate, maintain, and improve the Services;
• create and secure accounts, authenticate access, connect devices and environments, and synchronize workspaces;
• process transactions, administer plans and subscriptions, and maintain financial records;
• communicate with you about the Services, respond to requests, and send communications you have requested or may opt out of receiving;
• measure usage and campaign performance, understand how the Services are used, and develop features and improvements;
• detect, investigate, prevent, and address errors, security incidents, fraud, abuse, and violations of our Terms; and
• comply with law, enforce agreements, and protect our users, rights, property, and Services.

We use private workspace content only as needed to provide, secure, and support the Services, comply with law, or as you direct. We do not use private workspace content for advertising or to train general-purpose artificial intelligence models.

4. Cookies and Similar Technologies

We use cookies, browser storage, and similar technologies to authenticate users, secure and operate the Services, remember settings and access state, restore functionality, understand usage, measure communications and campaigns, and support advertising where enabled.

Some technologies are necessary for the Services to function. Others may be controlled through browser settings, privacy signals, or choices we make available. Blocking required technologies may prevent parts of the Services from working.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

• Service providers, including providers of hosting, data storage, authentication, payments, communications, customer support, security, diagnostics, and analytics.
• Advertising and measurement partners, when related technologies are enabled, to measure public page, communication, and campaign activity. We do not disclose private workspace content to these partners for advertising purposes.
• Professional advisors and authorities, when reasonably necessary to obtain advice, comply with law or legal process, enforce agreements, or protect rights, safety, and security.
• Business transaction participants, in connection with a financing, merger, acquisition, reorganization, bankruptcy, or sale of assets.
• Other recipients, when you direct us to disclose information or give your consent.

We do not sell personal information for money. Some laws may define certain analytics or advertising disclosures as a "sale," "sharing," or use for targeted advertising even when no money is exchanged. Where required, we provide a way to opt out of those activities.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. The applicable period depends on the type of information, the duration of our relationship with you, operational and security needs, and legal, accounting, tax, and dispute resolution requirements.

• Account and workspace records are generally retained while your account is active and for a reasonable period afterward.
• Transaction and billing records may be retained for longer periods required for financial, tax, fraud-prevention, and audit purposes.
• Usage, diagnostic, security, support, and communication records are retained according to operational need and the retention settings of the systems that process them.
• Session content is generally transmitted between your browser and connected environment rather than retained as persistent account content, although limited metadata and diagnostic records may be retained.

When information is no longer needed, we may delete, deidentify, or aggregate it, subject to technical and legal limitations.

7. Your Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, or deletion of personal information; obtain information about how it is used or disclosed; opt out of certain advertising-related disclosures or processing; limit certain uses; or appeal a denied request. We may need to verify your identity before completing a request.

• You can manage account and subscription settings through the controls made available in the Services.
• You can unsubscribe from marketing emails using the link in those messages. This does not stop transactional, security, billing, support, or other non-marketing communications.
• You can control optional browser technologies through your browser and the privacy choices we make available. Where required, we honor recognized opt-out preference signals, including Global Privacy Control.

To exercise a privacy right, use a contact or support option in the Services or write to us at the address below. You may use an authorized agent where applicable law permits.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information. These measures include access controls, authentication, provider security features, and encryption in transit where appropriate. No security measure is perfect, and we cannot guarantee absolute security.

9. Children's Privacy

The Services are not directed to children, and our Terms require users to be at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can address the issue.

10. Changes to This Policy

We may update this Privacy Policy to reflect material changes in the Services, law, or our practices. We will post the revised version and update the "Last updated" date. When required, we will provide additional notice or obtain consent before a change takes effect.

11. Contact

Conn Castle Studios
Hardware Breakout LLC
7560 Commons Blvd #1001
Victor, NY 14564

If you have questions about this Privacy Policy or want to make a privacy request, use a contact or support option in the Services or write to us at the address above.