These Terms of Service ("Terms") are a binding agreement between you and Hardware Breakout LLC, doing business as Conn Castle Studios ("Conn Castle Studios," "Company," "we," "us," or "our"), and govern your access to and use of Agent Panel.
In these Terms, "Services" means Agent Panel websites, applications, software, communications, support, billing, and related features and services. By accessing or using any part of the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility and Authority
You must be at least 18 years old and legally capable of entering into these Terms. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.
The Services are controlled from the United States and are intended for users and customers in the United States. The Services are not directed to residents of, or individuals located in, the European Union, European Economic Area, United Kingdom, or Switzerland. We may limit, suspend, or refuse access from unsupported countries, regions, or jurisdictions at any time. If you access the Services from outside a supported location, you do so on your own initiative and are responsible for complying with local law.
2. Service Description
Agent Panel provides tools for accessing and managing developer workflows, automated agents, and connected computing environments. Features may allow you to view, transmit, organize, or interact with content and software on devices and systems you own or control.
Some functionality may depend on third-party products or services. Unless we expressly state that they are included, you are responsible for obtaining and maintaining the subscriptions, credentials, hardware, software, and network access needed to use them.
We may change, suspend, discontinue, restrict, or remove any part of the Services at any time. Unless we separately agree in writing, the Services do not include any dedicated support, uptime commitment, service-level agreement, data-recovery commitment, or obligation to maintain any particular feature, integration, region, or third-party compatibility path.
3. Accounts, Access, and Security
- You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account.
- You must provide accurate account and billing information and keep it current.
- You must promptly notify us if you suspect unauthorized use of your account or a security incident involving the Services.
- You remain responsible for securing your own devices, connected environments, data, credentials, and networks.
4. Plans, Billing, Renewal, and Cancellation
Agent Panel may offer free and paid plans. Plan features, limits, and pricing may change from time to time. Paid plans are billed through third-party payment processors. Unless stated otherwise at checkout, prices are in U.S. dollars and exclude taxes, duties, levies, and similar charges.
- Paid subscriptions renew automatically until canceled.
- You authorize us and our payment processor to charge the applicable recurring fees, taxes, and any other charges disclosed at checkout or in your billing portal.
- You can cancel renewal through the billing flow made available for your account. Cancellation stops future renewal charges but does not retroactively refund amounts already paid except where required by law.
- You are responsible for taxes, duties, bank fees, chargebacks, and similar costs associated with your purchase unless the billing flow expressly says we collect them from you.
- We may suspend or downgrade access if payment fails, a charge is reversed, or we reasonably suspect fraud or abuse.
5. Your Machines, Data, and Third-Party Services
You are responsible for the devices, systems, data, content, instructions, and outputs you connect to or process through the Services. You represent that you have all rights and permissions needed to use them with Agent Panel.
You retain ownership of your content. You grant us a limited license to host, process, transmit, and display it only as needed to provide, secure, maintain, and support the Services, comply with law, or follow your directions. This license ends when the content is no longer reasonably needed for those purposes, subject to legal and technical limitations.
The Services may interoperate with third-party products and services. Those products and services are provided under their own terms and policies, and we are not responsible for their acts, omissions, outages, or changes.
6. License and Intellectual Property
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Services for your internal personal or business use. We reserve all rights not expressly granted.
The Services, including software, designs, visual assets, trademarks, copy, and documentation, are owned by Conn Castle Studios or its licensors and are protected by applicable intellectual-property laws. You may not copy, modify, distribute, sell, sublicense, reverse engineer, or create derivative works from the Services except as allowed by law or with our written permission.
7. Acceptable Use
You agree not to:
- use the Services in violation of law, regulation, or the rights of others;
- interfere with or disrupt the Services, infrastructure, networks, or connected systems;
- attempt to bypass limits, rate controls, account boundaries, or security protections;
- probe, scan, scrape, or reverse engineer the Services except as permitted by applicable law;
- use the Services to store, transmit, or facilitate malicious code, credential theft, spam, or unlawful surveillance; or
- use the Services in a way that could expose us or our users to security, legal, reputational, or operational harm.
8. Feedback and Service Improvements
If you send us feedback, ideas, or suggestions about the Services, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, modify, publish, and incorporate that feedback without compensation or obligation to you.
9. Suspension and Termination
We may suspend or terminate your access to the Services, in whole or in part, at any time if we reasonably believe you have violated these Terms, created legal or security risk, failed to pay required fees, or used the Services in a way that could harm us, our providers, or other users.
You may stop using the Services at any time. Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, indemnification, dispute resolution, and payment obligations.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONN CASTLE STUDIOS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, OUTPUT, OR OTHER INFORMATION DISPLAYED OR TRANSMITTED THROUGH THE SERVICES WILL BE ACCURATE, COMPLETE, OR FIT FOR YOUR PURPOSES.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONN CASTLE STUDIOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
12. Indemnification
You will defend, indemnify, and hold harmless Conn Castle Studios and its officers, directors, employees, contractors, affiliates, licensors, and service providers from third-party claims, demands, actions, or proceedings, and resulting damages, judgments, settlements, penalties, fines, costs, and reasonable attorneys' fees, to the extent arising from your data, machines, or connected systems, your material violation of these Terms, your violation of law or a third-party right, or your willful misconduct or misuse of the Services. This obligation does not apply to the extent a claim was caused by Conn Castle Studios' negligence, willful misconduct, violation of law, or breach of these Terms.
We will provide prompt written notice of an indemnified claim and reasonable cooperation at your expense. You may control its defense and settlement, but you may not settle a claim in a way that admits fault by, or imposes a non-monetary obligation on, Conn Castle Studios without our written consent. We may participate with counsel of our choice at our own expense.
13. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or relating to the Services or these Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.
Before starting formal proceedings, you and Conn Castle Studios agree to try to resolve the dispute informally by written notice and a thirty (30) day discussion period.
For purposes of this section, a "Consumer Dispute" is a dispute arising from an individual's use of the Services for personal, family, or household purposes. Except for disputes eligible for small claims court, requests for temporary or preliminary injunctive relief, or intellectual-property misuse claims, unresolved disputes will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA").
Consumer Disputes will be governed by the AAA Consumer Arbitration Rules and Mediation Procedures and the AAA Consumer Due Process Protocol. All other disputes will be governed by the AAA Commercial Arbitration Rules and Mediation Procedures. If these Terms conflict with an applicable AAA rule in a way that would prevent the AAA from administering the arbitration, the applicable AAA rule controls.
For a Consumer Dispute, the hearing may proceed by documents, telephone, video conference, or in person as permitted by the AAA Consumer Arbitration Rules. Any in-person consumer hearing will be held at a reasonably convenient location determined under those rules. For a non-consumer dispute, any in-person hearing will be held in Monroe County, New York, unless the parties or the arbitrator agree to another location.
AAA filing, administration, hearing, and arbitrator fees will be allocated under the applicable AAA rules and law. For a Consumer Dispute, Conn Castle Studios will pay the fees and arbitrator compensation the AAA rules require the business to pay and will not seek reimbursement from the consumer unless the arbitrator determines that the claim was filed for harassment or was patently frivolous. Each party will otherwise bear its own attorneys' fees and costs unless applicable law or the arbitrator permits an award of those amounts.
The arbitrator may award any individual remedy available in court under applicable law, subject to enforceable limitations in these Terms. The award will be final and binding, and judgment on it may be entered in any court with jurisdiction.
YOU AND CONN CASTLE STUDIOS AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY'S INDIVIDUAL CLAIM.
If the class-action waiver above is found unenforceable as to a particular claim or request for relief, then that claim or request for relief must be litigated in the state or federal courts located in Monroe County, New York, unless applicable law gives a consumer the right to proceed in another court. You and Conn Castle Studios consent to personal jurisdiction and venue there for that limited purpose. Any other dispute must remain in arbitration. If any other part of this arbitration agreement is unenforceable, it will be severed and the remainder will remain in effect.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the revised Terms and update the "Effective date" on this page. We will provide reasonable notice of material changes and obtain affirmative consent when required by law. Unless otherwise stated, changes apply from the stated effective date. Your continued use of the Services after that date means you accept the revised Terms, except where applicable law requires another form of acceptance.
15. Contact
Conn Castle Studios
Hardware Breakout LLC
7560 Commons Blvd #1001
Victor, NY 14564
Privacy information is available in our Privacy Policy. For legal notices or questions about these Terms, contact us at the address above.